Last update on: 15.11.2023

  1. Introduction
    1. Welcome to Lifetime Health, a healthcare services platform owned and operated by Lifetime Health Plus Private Ltd, incorporated under the Companies Act, 1956. Throughout these Terms and Conditions of Use ("Terms of Use"), references to "LifetimeHealth," "We," "Our," or "Us" pertain to the aforementioned entity.
    2. These Terms of Use govern the utilization of our platform, comprising the website www.lifetimehealth.in ("Website") and the Android Application ("Application"). Your access and use of the Platform are contingent upon your agreement to comply with these Terms of Use. Should you disagree with any part of these terms, kindly refrain from utilizing the Platform.
  2. Platform Description
    1. The Platform encompasses both the Website and the Application, collectively referred to as the "Platform."
    2. LifetimeHealth operates as a service provider and a healthcare service aggregator, akin to a marketplace. Our services span nursing, homecare, lab tests, and medical device services. The term "User" encompasses both registered buyers and visitors accessing the Platform.
  3. Acceptance of Terms
    1. By accessing or using the Platform, you explicitly express your agreement to these Terms of Use.
    2. Your agreement extends to LifetimeHealth's Privacy Policy and other relevant rules and guidelines applicable to the use of the Platform.
    3. Please be aware that navigating to third-party sites from the Platform subjects you to alternative terms and conditions.
  4. Changes to Terms
    1. LifetimeHealth reserves the right to modify these Terms of Use and associated policies.
    2. Any changes will be effective immediately upon posting on the Website. Your continued use of the Platform after such changes signifies your acceptance of the modified terms.
  5. Legal Framework
    1. These Terms of Use are governed by Indian law, including the Indian Contract Act, 1872, the Information Technology Act, 2000, SPI Rules, and IG Rules.
    2. You are authorized to access Platform content solely for the purpose of availing services. The content, known as "LifetimeHealth Content," is protected under copyright, trademark, and other applicable laws.
  6. User Privileges
    1. By complying with these Terms of Use, you are granted a personal, non-exclusive, non-transferable privilege to access and transact on the Platform.
  7. Services
    1. LifetimeHealth provides comprehensive continuum care services, including nursing, homecare, lab tests, express test and medical device services.
  8. Payment, Fees, and Taxes
    1. Registration and access to information on the Platform are free. Payments for services are processed through the Lifetime Application, making LifetimeHealth the central aggregator. Users should not make direct payments to service providers.
    2. LifetimeHealth is not responsible for any loss or damage incurred during the payment process due to acts or omissions of third parties.
  9. Covenants
    1. Users agree not to engage in activities that violate these Terms of Use, including infringement of intellectual property rights, violation of laws, and disruptive behavior.
    2. LifetimeHealth reserves the right to disable or preserve information violating these Terms for investigative purposes.
  10. Indemnity
    1. Users agree to defend, indemnify, and hold harmless LifetimeHealth from claims, losses, liability, damages, and costs arising from their use of the Platform.
  11. Modification of Platform
    1. LifetimeHealth reserves the right to modify or discontinue the Platform or its features without prior notice.
  12. Termination
    1. This Agreement continues until either the User or LifetimeHealth decides to terminate it.
    2. Users can terminate by not accessing the Platform or closing their accounts. LifetimeHealth may terminate for User breaches, non-compliance with laws, or violation of terms.
    3. Upon termination, LifetimeHealth may delete User data, subject to legal constraints.
  13. Governing Law and Dispute Resolution
    1. This Agreement is governed by Indian law, with legal actions subject to the exclusive jurisdiction of Bangalore courts.
  14. Severability
    1. Invalid provisions are deemed severable, preserving the validity of the remaining provisions.
  15. Communication
    1. Users consent to receiving communications from LifetimeHealth via emails, phone calls, SMS and push notification for transactional and informational purposes.
  16. Android Application Terms
    1. The Application stores medical and personal data, and Users must adhere to the privacy policy.
    2. Everything in the Application, from health checkups to family care, is proprietary. Unauthorized reproduction is prohibited.
    3. Inclusion of links in the Application does not imply endorsement, and LifetimeHealth disclaims responsibility for linked content.
  17. Refund Policy
    1. Refund Process:
      Refunds are issued through the payment method used at the time of purchase, except for cash payments. Refunds are not applicable for payments made through the App or to third-party accounts.
    2. Timeframe:
      Online transaction refunds may take 10-15 business days post-cancellation verification.
    3. Bank Information:
      Users must provide accurate bank details for online transaction refunds. In accepting these Terms of Use, you engage in a legally binding agreement with LifetimeHealth.


A. Cancellation Policy

The reasons for order cancellation

  1. Client has reason to cancel the order.
    A diagnostic / lab test / nursing / medical device can be canceled anytime unless the status of the order is “Arrival in progress” by the third-party phlebotomist. If the order has also been started to execute and the status is “Arrival in progress” or the client decides to cancel the order when the nurse has come, the charge of 250 rupees will be withheld. The remaining amount will be refunded to the client.
  2. Other cases
    In case when the nurse has come to the client address, but the client was not there and she cannot execute the order, the charge of 250 rupees will be withheld. The remaining amount will be refunded to the client.
  3. The refund in case of the Contractor's inability to render the services paid by the Client is made in the amount of 100%. The Contractor's inability to render services shall be understood as:
    Force majeure circumstances, namely:
    • Absence of medical personnel on the required date (in this case Lifetime Health support representative will contact you to inform about it. All the money will be refunded and the support representative can provide you other options to make a new order);
    • Fires;
    • Floods, earthquakes and other natural phenomena;
    • Other force majeure circumstances.

B. Refund process:

In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:

  1. Orders placed through an online wallet will be credited to the wallet.
  2. Orders placed through cash on delivery will be refunded through fund transfer to the customer bank account.

C. Refund Policy

When can I expect the amount to be refunded?

  1. Please note that the refund amount mentioned at the time of return on Application is an estimate and will be finalized after the understanding of the reason for cancellation. Once the request was accepted, the refund amount will be automatically sent to the client depending on the source of payments.
  2. The amount is expected to reflect in your account after completion of verification from the seller as per the following timelines:
    Method of PaymentRefund Timeframe
    (after successful verification from third party pharmacy/ vendor)
    Cash on Delivery [Note: refunds for cash on delivery orders shall be reflected in your UPI wallet.]1-3 business days
    NEFT1-3 business days
    Online refund7-10 business days subject to the bank turnaround time and RBI Guidelines
    Other Wallets2-3 business days
  3. You understand and acknowledge that we reserve the right to claim back any refund that has been processed by us as a result of fraudulent activities.

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